Frequently Asked Questions (FAQs)

Shipping Policies & Questions

How long does the shipping take?

We ship orders within 3-5 business days of a placed order. It then takes about 3-15 business days of placing the order depending upon the delivery location.

Do you ship all over the USA and internationally?

We can ship our products anywhere in the United States and across the globe.

How do I track my order?

Once your product has been shipped, our team will send you an email with the tracking details of your order.


Returns & Exchanges

Do you accept returns?

We have a no return, no refund policy due to the nature of our handcrafted products. In case of any issue you can exchange your product with any product of the same or higher value from our product range.

What should I do if I receive my order in a damaged condition?

Please email us at and please let us about the issue regarding the product and damage. Our team will review your email and we will send a replacement of your order in a timely fashion.

How do I exchange my product?

We have a 15-day exchange policy. This means that you have 15 days after receiving your item to request an exchange with the same product in case of any defect or a wrong product sent to you.

To be eligible for an exchange, your item(s) must be in the same condition that you received it – with tags and in its original packaging. Our team will also need the receipt or proof of purchase.

To start an exchange, you can contact us at Once your request is accepted, we’ll send you the shipping details as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 


Products & Materials

Is the marble and stones used 100% natural?

Yes! All of our handcrafted products use 100% natural marble or other stones. As you use your Kosha products, you will likely notice a natural fade or change in color over the period of usage and time. This is the natural progression of the stone with usage – similar to leather and wood. We do recommend to clean your marble or stone Kosha products with a fiber cloth to ensure it is clean. This practice will ensure that your Kosha products look beautiful and function for years to come.